OVERVIEW

Fashion Crossover Limited understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy & Cookies Policy carefully and ensure that you understand it. Your acceptance of Our Privacy & Cookies Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy & Cookie Policy, you must stop using Our Site immediately.



1.TERMS & DEFINITIONS

"Account"means an account required to access and/or use certain areas and features of Our Site;
"Cookie"means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the cookies used by Our Site are set out in section 13 and section 14, below;
"Our Site"means this website, www.fashioncrossover-london.com;
“UK and EU Cookie Law”means the relevant parts of the Privacy and
Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and
“We/Us/Our”means Fashion Crossover Limited , a limited company registered in England and Wales under 9805018, whose main trading address is: Fashion Crossover Limited, Angel House, 225 Marsh Wall, London E14 9FW, United Kingdom.

2. INFORMATION ABOUT US

Our Site, www.fashioncrossover-london.com, is owned and operated by Fashion Crossover Limited, a limited company registered in England and Wales under 9805018, whose main trading address is: 

Fashion Crossover Limited, Angel House, 225 Marsh Wall, London E14 9FW, United Kingdom.


3.SCOPE –WHAT DOES THIS POLICY COVER?

This Privacy & Cookies Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users).

We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy & cookies policies of any such websites before providing any data to them.



4.WHAT DATA DO WE COLLECT?

Some data will be collected automatically by Our Site (for further details, please see section 13 and section 14 on Our use of Cookies), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account Depending upon your use of Our Site, We may collect some or all of the following data:

  • 4.1   name
  • 4.2   date of birth
  • 4.3   gender
  • 4.4   business/company name
  • 4.5   job title
  • 4.6   profession
  • 4.7   contact information such as email addresses and telephone numbers
  • 4.8   demographic information such as post code, preferences and interests
  • 4.9   financial information such as credit / debit card numbers
  • 4.10   IP address (automatically collected)
  • 4.11   web browser type and version (automatically collected)
  • 4.12   operating system (automatically collected)
  • 4.13   a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected)


5.HOW DO WE USE YOUR DATA?

5.1 All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.

5.2 We use your data to provide the best possible products and services to you. This includes:

5.2.1Providing and managing your Account
5.2.2Providing and managing your access to Our Site
5.2.3Personalising and tailoring your experience on Our Site
5.2.4Supplying Our products and services to you
5.2.5Personalising and tailoring Our products and services for you
5.2.6Responding to communications from you
5.2.7Supplying you with email newsletter, that you have subscribed to (you may unsubscribe or opt-out at any time by using the links provided in Our emails)
5.2.8Market research

5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and
Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

5.4 Advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using Cookies, as detailed below in section 13 and section 14. You can control and limit your data used in this way by adjusting your web browser’s privacy settings.

Please note that We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.



6.HOW AND WHERE DO WE STORE YOUR DATA?

6.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.

6.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).


OR

6.2   Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements. Please note that your data may be processed by staff who work outside the EEA who work for Us or one of Our suppliers, for example in processing your payment details, fulfilling your order, and providing administration and support service. By submitting your personal data, you agree to this transfer, storing or processing by Us. If We transfer or store your information outside the EEA in this way, We will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy & Cookie Policy.

6.3 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

6.4 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.



7.DO WE SHARE YOUR DATA?

7.1 We may share your data with other companies in Our group. This includes Our subsidiaries AND/OR Our holding company and its subsidiaries.

7.2 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

7.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

7.4 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.



8.WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?

8.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business.

Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy & Cookies Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.



9.HOW CAN YOU CONTROL YOUR DATA?

9.1 When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails).

9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.






10.YOUR RIGHT TO WITHHOLD INFORMATION

10.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

10.2 You may restrict your internet browser’s use of Cookies. For more information, see section 13 and section 14.



11.HOW CAN YOU ACCESS YOUR DATA?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held) on payment of a small fee £10 for the service. Please contact Us for more details via general.enquiries@fashioncrossover-london.com,
or write to Us at:

Fashion Crossover Limited, Angel House, 225 Marsh Wall, London E14 9FW, United Kingdom.



12.WHAT ARE COOKIES?

A cookie is a small file of letters and numbers that We put on your computer if you agree. Cookies allow Us to recognise that you have visited Our Website before and remember your preferences.

Cookies can help Us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

Cookies also help Us to collect information about the way you use Our Website which helps Us to ensure any advertising that you see is relevant and useful to you.



13.HOW DO WE USE COOKIES?

Our Site uses 12 cookies. These cookies allow Us to distinguish you from other users of Our Site. This helps Us to provide you with a good experience when you browse Our Site and to improve Our Site.

We are required by law to provide you with clear and comprehensive information about the cookies that We use and if this page does not answer all of your queries you should contact Us. Our cookies do not store information which could be used to identify you personally, such as your contact details.



We use the following cookies:
Strictly Necessary Cookies

These are cookies that are required for the operation of Our Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical / Performance Cookies

They allow Us to recognise and count the number of visitors and to see how visitors move around Our Site when they are using it. This helps Us to improve the way Our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies

These are used to recognise you when you return to Our Site. This enables Us to personalise Our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

These cookies record your visit to Our Site, the pages you have visited and the links you have followed. We will use this information to make Our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


You can find more information about the individual cookies We use and the purposes for which We use them in the table below:

Cookie NamePurpose
vscommerceA session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.
VSVatPricesAn identifier that references if prices are shown inclusive or exclusive of VAT.
mobiAn identifier that references whether the customer has opted to view the mobile or standard version of the website.
VSCountryIDAn identifier that references the country the customer has selected.
VSWishlistTokenAn identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
vs_passwordThe login password of the visitor but only if the visitor selected for the website to remember their credentials.
Cookie NamePurpose
VSCurrencyAn identifier that references the currency the prices are displayed in.
VSCategoryGroupAn identifier that references the last top level category visited.
VSCourierIDAn identifier that references the courier the customer has selected.
VSWishlistIdAn identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
vs_usernameThe login username of the visitor but only if the visitor selected for the website to remember their credentials.
Google AnalyticsNon-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its hyperlink

14.THIRD PARTY COOKIES

The information set out in "How We Use Cookies" relates to the cookies that We set on Our Site. In addition to these cookies, Our Site also uses third party cookies which are set by a domain other than Our Site. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which We have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Our Site uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

 

Third Party NameInformation
Add This
Facebook
Pinterest
Google Plus
Twitter
You can choose to share content from Our Site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
eKomiOur customers are able to review Our service via eKomi, a provider of intelligent feedback systems, and to facilitate this eKomi may send you cookies.
Google
Bing
Criteo Remarketing
We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with.
OmnitureOmniture provides Us with analytics data on the performance of Our Site (such as how frequently pages are visited, number of visitors, etc.) and it uses cookies to help deliver this service.
Third Party NameInformation
Trust PilotOur customers are able to review Our service via Trustpilot, an online consumer watchdog portal, and to facilitate this Trustpilot may send you cookies.
Who's OnOur Site enables visitors to request and participate in online chats with Our customer services team, and cookies may be sent to you to enable this functionality by Who’s On – an independent software company that provides live chat and visitor interaction solutions for business websites.
Predictive IntentPredictive Intent provides Us with analytics data on the performance of Our Site (such as how frequently pages are visited, number of visitors, etc.) and it uses cookies to help deliver this service.
Lead ForensicsLead Forensics provides Us with analytics data on the performance of Our Site (such as how frequently pages are visited, number of visitors, etc.) and it uses cookies to help deliver this service.



We utilise the affiliate marketing services of the third party companies listed below, and each of their sites use may set cookies to help record the performance of the affiliate services provided.

Affiliate Future
Affiliate People
Affiliate Window
Affilinet
Belboon
Buy.at
Comission Junction
Coull Video Performance Network
Direct Agents Performance Network
Doubleclick
Epic Advertising
Euroads
FusePump Feeds & Affiliate Tools
GDM Digital
Google Affiliate Network
Health Affiliate Network
Ignite Bingo
Impact Radius
Income Access
Intela
LinkShare UK
Monetise - The UK CPA Network
MyThings
Netfillia UkNetklix
OMGPM.com OMG Network
Omnicon Affiliates & Digital Parnerships
Paid On Results
Pricerunner
Silvertap
Smart Quotes
Submission Technology Pay by Performance Marketing
The Affiliate Gateway
The Slice Network
TradeDoubler
TradeTracker UK
WOW TRK
Webgains
Zanox


15.HOW DO YOU BLOCK COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our Website. Precisely how cookies are blocked will depend upon the browser that you use.

If you would like further information please contact Us via general.enquiries@fashioncrossover-london.com, or write to Us at:

Fashion Crossover Limited, Angel House, 225 Marsh Wall, London E14 9FW, United Kingdom.

16.WHAT WILL HAPPEN IF YOU DISABLE COOKIES?

If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website. Information on how to disable cookies in popular web browsers can be found below:

Web BrowserPC instructionsMAC instructions
Google Chrome1. Click on the tool icon at the top right of your browser window and select 'Settings' 2. Click the 'Show advanced settings' link, locate the 'Privacy' section, and select the 'Content settings' button 3. Now select 'Block sites from setting any data'1. Click on 'Tools' at the top of your browser window and select 'options' 2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button 3. Now select 'Block sites from setting any data'
Internet Explorer1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to block all cookies, which will enable cookies in your browser
3. Settings above Medium will disable cookies
1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option
FirefoxFirefox 13
1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
2. Then select the Privacy icon
3. Set Firefox will dropdown: to Use custom settings for history.
4. Untick Accept cookies from sites to disable cookies them.

Firefox 12
1. Click on 'Tools' at the top of your browser window and select 'Options'
2. Then select the Privacy icon
3. Click on Cookies, then deselect 'allow sites to set cookies'
Firefox 13
1. At the top of the Firefox window, click on the Firefox button and then click Options.
2. Then select the Privacy icon
3. Set Firefox will dropdown: to Use custom settings for history.
4. Untick Accept cookies from sites to disable cookies them.

Firefox 12
1. Click on 'Tools' at the top of your browser window and select 'Options'
2. Then select the Privacy icon
3. Click on Cookies, then deselect 'allow sites to set cookies'
Safari1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Privacy', check the option that says 'Block third-parties and advertisers'
3. Close the window with the close icon'
1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Privacy', check the option that says 'Block third-parties and advertisers'
3. Close the window with the close icon'
Opera1. Click on the Opera icon in the top left. 2. Select Settings > Quick Preferences. 3. Uncheck "Enable Cookies".1. Click on the Opera icon in the top left. 2. Select Settings > Quick Preferences. 3. Uncheck "Enable Cookies".


17.CONTACTING US

If you have any questions about Our Site or this Privacy & Cookies Policy, please contact Us by email via general.enquiries@fashioncrossover-london.com, or by post at:

Fashion Crossover Limited, Angel House, 225 Marsh Wall, London E14 9FW, United Kingdom.

Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

18.CHANGES TO OUR PRIVACY & COOKIES POLICY

We may change this Privacy & Cookies Policy as We may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy & Cookies Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

 

 

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