FREE WORLDWIDE RETURN & EXCHANGES
Please contact us via email firstname.lastname@example.org within 14 calendar days of receiving your order for an exchange or full refund.
We will arrange the free return service for you. We advise you to keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. If you chose to arrange the return by yourself, the shipping costs are your responsibility.
. We do not offer return & exchange on Made to Order items.
. We offer alteration on bespoke Made to Order items.
If you have any questions please simply CONTACT US.
1. You must return the Goods in the same condition in which you received them, with their original packaging. Please note that you may lose your legal right to return in the following circumstances:
1.1 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
1.2 If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
1.3 Please note that We are unable to accept returns or exchange on earrings or Made To Order/bespoke Goods.
1.4 To exchange the Goods, you will need to return the original Goods and then place a new order. You will receive a full refund for the original Goods.
1.5 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel the order.
1.6 Refunds will be issued to you within 14 working days of the following:
1.6.1 The day on which We receive the Goods back; or
1.6.2 If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Order.
1.7 Refunds under this Return Policy may be subject to deductions in the following circumstances:
1.8 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them. For the purposes of this Return Policy, “excessive handling” means any more handling than is reasonable required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.
1.9 We currently offer free worldwide return & exchange on all orders except bespoke/made to order items within 14 calendar days. We will arrange the free return service for you. We advise you to keep your proof of postage certificate, as we cannot be responsible for the Goods lost or damaged in transit. If you chose to arrange the return by yourself, the shipping costs are your responsibility.
2.0 Refunds will be made using the same payment method that you used when ordering the Goods.